Terms of Service

1. The Service

Accumen provides a multi-tenant software platform that helps businesses research companies, identify decision-makers, analyse prospects, store institutional knowledge, and generate outreach materials. Features may include domain reconnaissance, company analysis, FitScore matching, document vaults, AI-assisted writing, and related tools. Features available to you depend on your subscription plan.

2. Accounts and Eligibility

You must be at least 18 years old and capable of entering into a binding contract.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must provide accurate information when registering.

You may invite team members to your workspace subject to your plan’s seat limits and these Terms. You remain responsible for their actions.

3. Subscriptions, Billing, and Trials

Paid plans are billed in advance on a monthly or annual basis via Stripe.

By providing payment details you authorise us (and our payment processor) to charge the applicable fees.

The Free plan costs nothing, requires no payment details, and does not convert to a paid subscription automatically. It is limited by a verified-contact allowance rather than by time, and you move to a paid plan only by choosing one.

Paid plans are metered on verified contacts per month — mailboxes we confirmed exist. Allowances for each plan are shown on the pricing page.

Annual plans are charged once, in advance, for the full twelve months at the discounted rate shown on the pricing page — not as twelve monthly instalments.

Fees are non-refundable except where required by law or as explicitly stated by us.

We may change pricing with reasonable notice. Continued use after a price change constitutes acceptance.

Failure to pay may result in suspension or termination of access.

4. Add-ons

Add-ons are optional purchases on top of a paid plan. They are charged to the same payment method and are not available on the Free plan.

Verified contact packs are charged once, at the time of purchase. They increase your allowance for the current billing month only. Unused contacts do not roll over into the next month and are not refundable once the month has ended.

Extra client workspaces and extra seats are added to your subscription as recurring monthly items. The remainder of the current period is charged pro rata at the time you add them, and the full amount is charged on each subsequent renewal until you remove them. Removing one stops the charge from the next renewal; the current period is not refunded.

Recurring add-ons end when the subscription they sit on ends. If you downgrade to a plan whose own allowance already covers them, the add-on is removed and no longer billed.

Your contact allowance is counted on verified contacts only. Where we cannot confirm a mailbox exists, that contact is not counted against your allowance.

5. Integrations and API access

You may create an API key to connect Accumen to Zapier or another service. A key grants read access to the contact records of the workspace it was created for, and anyone holding it has that access — treat it as a password.

Keys are shown once at creation and stored only as a cryptographic hash, so we cannot recover a lost key; create a new one and revoke the old. You are responsible for what a connected service does with data you send it, and that service’s own terms and privacy policy apply to it once it arrives.

Our API is read-only. No connected service can write to, alter, or delete your contact records.

6. Referrals

If someone creates a new Accumen workspace through your referral link, we credit you with 10% of each payment they make for their first 12 months. A workspace can only be credited to one referrer, and only while it is less than 30 days old.

Credits are paid out at the end of the month once your balance reaches $50, by bank transfer or PayPal. Refunded or disputed payments are taken back off your balance.

You cannot refer yourself or another account of your own. We may withhold credits earned through spam, misleading claims, or paid adverts on the Accumen name. We may change or end the programme with 30 days’ notice; credits already earned are still paid.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other customers’ data or systems
• Upload malware, scrape the Service, or reverse-engineer it
• Use the Service to send spam, phishing, or deceptive communications
• Misrepresent your identity or affiliation
• Overload or disrupt the Service
• Use AI-generated content in ways that violate applicable laws (including data protection, anti-spam, and marketing rules)

We reserve the right to suspend or terminate accounts that violate these rules.

8. Your Content and Data

You retain ownership of the data and documents you upload (including Vault contents, DNA settings, and prospect lists).

You grant Accumen a limited licence to process that content solely to provide the Service to you.

You are solely responsible for ensuring you have the right to upload and process any personal data or third-party information you introduce into the Service.

We do not claim ownership of your customer lists, outreach content, or business documents.

We also do not resell them. Accumen does not operate a contact database built from customer workspaces: what your research finds stays in your workspace, is not pooled with any other customer’s, and is not packaged or sold on. Section 4a of the Privacy Policy sets out the one narrow, time-limited technical exception.

Messages you send are yours and sent by you. Outreach drafts are a starting point and may not contain the sender identification, postal address or opt-out that the law of your market requires; you are responsible for adding what applies before you send.

9. AI-Generated Output

Parts of the Service use artificial intelligence. Outputs are generated based on your inputs and available data.

AI-generated content may contain inaccuracies. You are responsible for reviewing and verifying any output before relying on it or sending it to third parties.

We do not guarantee the accuracy, completeness, or suitability of AI-generated results.

10. Intellectual Property

The Service, including its software, design, trademarks, and documentation, is owned by Accumen or its licensors.

You may not copy, modify, distribute, or create derivative works of the Service except as expressly permitted.

11. Cancelling and Termination

You may stop using the Service at any time.

You can stop a paid plan yourself in Settings, under Billing. The stop takes effect at the end of the period you have already paid for: until then everything works as it does now, and afterwards the workspace pauses. Nothing is deleted when it pauses, and you can undo a scheduled stop any time before it takes effect. Paid periods are not refunded in part.

We may suspend or terminate your access if you breach these Terms, fail to pay, or if we discontinue the Service.

Upon termination, your right to access the Service ends. We may delete your data after a reasonable period, subject to our Privacy Policy and legal obligations.

12. Disclaimers

The Service is provided “as is” and “as available”.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

To the maximum extent permitted by law, Accumen and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill.

Our total liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Changes

We may update these Terms from time to time. We will post the revised version and update the “Last updated” date. Material changes will be notified where appropriate. Continued use after changes constitutes acceptance.

15. Contact

Questions about these Terms should be sent to: [email protected]